1. Introduction
Welcome to Zen Chair! We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website, make a purchase, or interact with us in other ways.
2. Information We Collect
We collect the following types of information to provide you with the best shopping experience:
2.1. Personal Information
- Name
- Email Address
- Billing and Shipping Address
- Phone Number
- Payment Information (e.g., credit card details, PayPal)
2.2. Order Details
- Products purchased
- Order history
2.3. Automatic Information
- IP address
- Browser type and version
- Device information
- Cookies and tracking technologies
2.4. Optional Information
- Feedback and product reviews
- Preferences or responses to surveys
3. How We Collect Information
We collect information in the following ways:
- Directly: When you create an account, place an order, or contact us.
- Automatically: Through cookies, web beacons, and other tracking technologies.
- From Third Parties: Such as social media platforms, payment processors, or delivery services.
4. How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Provide customer service and support.
- Personalize your shopping experience.
- Send you updates, promotions, and marketing materials (with your consent).
- Improve our website, products, and services.
- Ensure security and prevent fraud.
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Such as payment processors, shipping companies, and marketing partners.
- Legal Obligations: To comply with laws, regulations, or legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
6. Cookies and Tracking Technologies
We use cookies to enhance your shopping experience. Cookies are small data files stored on your device. They help us remember your preferences and improve website functionality. You can manage cookie settings in your browser or opt-out of certain cookies.
7. Data Storage and Security
We store your data securely using encryption and other safeguards. Access to your personal information is limited to authorized personnel only. Despite our efforts, no security measure is completely foolproof.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Object to the processing of your data.
- Request data portability.
- Withdraw consent for marketing communications.
To exercise these rights, please contact us at [your email address].
10. Children’s Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us, and we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Email: info@zenchair.co.za
Phone: +27 72 311 8442
Address: 32 Palmer Road, Muizenberg
13. Legal Compliance
Zen Chair complies with applicable data protection laws, including GDPR and CCPA. We are committed to safeguarding your privacy and ensuring transparency in our data practices.